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Text messaging.

Grouptrail has integrated text messaging outreach features to bulk send personalized "mail merge" SMS with their names included along with emojis to everyone or select lists based on criteria you're tracking, with centralized record keeping of text messaging history. Manage incoming text messaging replies in a live inbox tracker with your team and clearly see which messages haven't been answered yet. Schedule bulk text messages for the future and save drafts before you're ready to send them. Automatically generate visual reports showing SMS engagement.

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Features to make engagement easy.

Grouptrail's texting features offer a comprehensive suite of communication tools for engagement. Your team can send text messages from trackers, workspaces, desktops/laptops, and phones/tablets. The platform supports sending images via text message. Administrators have special access to campaign creation and management features. Additionally, Grouptrail integrates texting with other collaborative features like threaded conversations, user-generated polls, to-do lists, and file integration.

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Innovations to scale quickly.

Grouptrail has developed an innovative SMS chatbot feature to help you scale your program which answers questions that come in via text with automated replies based on your knowledge base and keyword matches. And coming soon is the ability to have fields in text messages for response options (such as Y or N or 1, 2, 3) which will then match those with the relevant text message to send out.

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